Returns Policy

HISS Clothing – Returns & Refund Policy

At HISS Clothing, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help.

Returns Overview

We offer a 14-day return window from the date your order is delivered. Within this time, you may request a return for store credit or exchange.

Refunds are only provided for:

  • Faulty or damaged items
  • Incorrect items received

Return Eligibility

To qualify for a return, all items must meet the following conditions:

  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • Free from makeup, fake tan, deodorant marks, odours, or pet hair
  • Returned in original packaging

Any items that do not meet these requirements may be declined and returned to you at your expense.

Sale & Promotional Items

  • Items purchased on sale, clearance, or with discount codes are not eligible for refunds
  • These items may only be returned for store credit, unless faulty

Return Costs

  • Return shipping is the responsibility of the customer
  • Original shipping fees are non-refundable
  • We recommend using a tracked shipping service, as HISS Clothing is not responsible for lost returns

How to Start a Return

To begin your return:

  1. Email support@hissclothing.co.nz with your:
    • Order number
    • Item(s) you wish to return
    • Reason for return
  2. Our team will provide the return address and next steps
  3. Send your item back using a trackable method

Processing Time

  • Returns are processed within 5–10 business days after being received
  • Once approved, store credit will be issued via email

Exchanges

We do not offer direct exchanges.
Once your return is approved, you will receive store credit to place a new order.

Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is faulty, damaged, or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos and your order number

If confirmed, we will offer:

  • A replacement (if available), or
  • A full refund

Return shipping for faulty items will be covered by us.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance items marked Final Sale
  • Intimate or hygiene-sensitive items (if applicable)

Important Notes

By placing an order with HISS Clothing, you agree to this return policy.
We reserve the right to refuse returns that do not comply with these terms.