Terms of service

Privacy Policy

At HISS Clothing ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

HISS Clothing is a New Zealand-based online clothing retailer.

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Email: support@hissclothing.co.nz

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order history
  • Payment information (processed securely by our payment providers)

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on our website
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate about your purchases
  • Respond to enquiries
  • Provide customer support
  • Process refunds and returns
  • Prevent fraud
  • Improve our website and services
  • Send marketing emails (only where you have agreed or where permitted by law)
  • Comply with legal obligations

4. Payments

We do not store your full credit card details.

Payments are securely processed through trusted third-party payment providers. These providers manage your payment information according to their own privacy and security policies.

5. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Improve website performance
  • Understand how visitors use our website
  • Personalise your shopping experience
  • Support advertising and remarketing campaigns

You can disable cookies through your browser settings, although some features of the website may not function correctly.

6. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you:

  • New product releases
  • Promotions
  • Sales
  • Exclusive offers
  • Brand updates

You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

7. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Shipping and courier companies
  • Payment providers
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers
  • Professional advisers
  • Government authorities where required by law

We do not sell or rent your personal information to third parties.

8. International Data Transfers

Some of the companies we work with may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information receives protection comparable to that required under the New Zealand Privacy Act 2020.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage system is completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain business records

11. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of your personal information
  • Ask questions about how your information is used

To exercise these rights, please contact us using the details provided below.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

HISS Clothing

Email: Info@hissclothing.co.nz

Website: https://hissclothing.co.nz/